Order Terms


Our Guarantee: Flat Mountain Trading Company guarantees complete satisfaction with regard to your purchase. Flat Mountain Trading Company will issue a refund or credit toward replacement if you are not satisfied.

You, the purchaser, must notify Flat Mountain Trading Company within three days of item receipt of your intentions to return the item purchased. Upon your notification to return an item, Flat Mountain Trading Company will issue a return material authorization.  The item must be returned in the original condition and packaging, freight prepaid to our location as instructed.

Certain items may be deemed non-returnable and/or subject to additional cancellation fees when ordered. These terms shall be made known to purchaser at the time of purchase.

Privacy and Security: Flat Mountain Trading Company realizes your concern regarding identity theft and privacy issues. Flat Mountain Trading Company maintains a secure server with SSL (secure socket layer) protocol. All information concerning any transaction is encrypted for your protection. Your information is never shared with a third party other than as required in the normal course of the business transaction. Our web site utilizes state of the art internet security protocols for all transactions.  Please note that email is not a secure method of transmitting information.

Liability:  The liability of Flat Mountain Trading Company shall be limited solely to replacement of a defective item or the refund of an amount equal to the item purchase price. As a user of the product or item purchased from this web site you assume all risks and liability arising from the product or item use. The determination of the product purchased as to the suitability of the application and compatibility of the use with varying circumstances is the sole responsibility of the purchaser.

Payment:   Acceptable payment methods include cash, wire transfer, check, credit card or terms with approved account.  Acceptable payment for purchases outside the United States will be by wire transfer only, unless other arrangements made.

Shipping:   Transfer of ownership occurs when the product or items leaves Flat Mountain Trading Company shipping point for purchaser’s destination.  Any loss occurring during shipment is the sole responsibility of the purchaser.  Unless other arrangements made by purchaser, items will be shipped common courier.

Agreement: You, the purchaser agree to the terms herein when you order an item or product from this store or web site.